Returns and Exchanges

Exchanges For Hoodies

The Hoodies are made to order so we don't exchange if you choose the wrong size so please check out the size guide before ordering.

Incorrect or Damaged Products

Although we go to extreme lengths to monitor our quality control, we can occasionally miss a damaged/faulty item. If you believe you have received a faulty or an incorrect item, please email us immediately via storecontact@nustrength.com.au with a photo of your damaged or incorrect item/s. If deemed damaged/faulty or incorrect, we will organise for a replacement to be shipped to you asap.

If you have received damaged, incorrect or incomplete product/s, it is your responsibility to contact within 1 week of your order/s arriving. 

If your clothing item is damaged when you wash your garment/s, you will not be entitled to an exchange. Please ensure your wash your garment/s according to our Product Care instructions. If your garments are washed according to these instructions, you will not have any problems.

All strength training equipment has a 12 month warranty and replacements for general wear and tear are subject to approval.